Insurance Claims & Customer Rights
We Handle the Repair
& Help Handle the Insurance
We Work With Your Insurance So You Don’t Have To
At BDM Collision Paint & Body, we guide you through the repair process, communicate with insurance companies, document damage, and help ensure your vehicle is repaired properly.
Protecting Your Rights During the Repair Process
HOW THE PROCESS WORKS
FROM ACCIDENT TO
REPAIR COMPLETION
We guide you through every step and handle the details so you can get back on the road with confidence.
REPORT & CONTACT
Report the accident and contact our team to get your started with ease.
HIDEEN DAMAGE REVIEW
Hidden damage discovered during teardown is documented and submitted for approval.
YOUR VEHICLE.
OUR COMMITMENT.
Clear communication. Expert repairs. A smooth process from start to finish.
INSPECTION & DOCUMENTATION
Bring your vehicle in for inspection and damage documentation.
QUALITY REPAIRS
Repairs are completed using manufacturer recommended procedures where applicable.
INSURANCE CORDINATION
We work directly with your insurance company throughout the process.
FINAL INSPECTION & DELIVERY
Vehicle is inspected to ensure quality and returned to you.
KNOW YOUR RIGHTS
YOU HAVE THE RIGHT TO
CHOOSE YOUR REPAIR SHOP
Many drivers don't realize they can choose where their vehicle is repaired.
Insurance companies may recommend repair facilities, but the decision belongs to you.
CHOOSE YOUR SHOP
Select the repair facility you trust
UNDERSTAND THE REPAIR
Ask questions and
receive clear answers
REVIEW PARTS OPTIONS
Learn about replacement parts used in repairs
STAY INFORMED
Receive updates throughout the process
YOUR VEHICLE. YOUR CHOICE.
We Advocate for Proper Repairs
Local family-owned service.
Clear communication throughout the repair
Insurance supplement handling
Detailed photo documentation
OEM parts discussions when applicable
Thorough inspections and damage discovery
Rental and towing coordination assistance
Why Mesa Drivers Choose BDM Collision
We combine expert craftsmanship, premium materials, and outstanding customer care to deliver collision repairs you can trust.
OEM-Quality Repairs
We follow OEM repair procedures to restore your vehicle to pre-accident condition.
Experienced Technicians
Our skilled team has years of hands-on experience and a passion for precision.
Honest & Transparent
We provide clear estimates and keep you informed every step of the way.
We don't just repair vehicles -
we restore confidence on the road
Insurance Claim Support
We work directly with your insurance company to make the process simple and stress-free
Fast Turnaround
We respect your time and get you back on the road as quickly as possible.
Local & Trusted
Proudly serving Mesa and the East Valley with quality repairs and reliable service.
COMMON INSURNACE MYTHS
Let's Clear Things Up
There 's a lot of confusion after an accident.
Here are the facts that matter.
WHAT WE HELP WITH
MORE THAN JUST REPAIRS
From the initial claim to the final delivery, we handle the details so you can focus on what matters
INURANCE CLAIM
ASSISTANCE
We work directly with your insurer to keep your claim on track.
DAMAGE
DOCUMENTATION
Detailed photos and reports to support your claim and repairs.
COLLISION
REPAIR
Expert repairs to restore your vehicle's saftey, fit and finish.
PAINT AND
REFINISHING
Precision color matching and refinishing for a flawless result.
PAINTLESS
DENT REPAIR
Remove minor dents and dings while preserving your original paint
RENTAL VEHICLE
CORDINATION
We help arrange rental vehicles so you can stay on the move.
TOWING
CORDINATION
We coordinate towing services to get your vehicle to our shop.
FLEET AND
COMMERCIAL REPAIRS
Reliable repair solutions for businesses and commercial vehicles.
ONE TEAM. EVERY DETAIL.
We're here to make the process simple, transparent, and stress-free from start to finish.
Why Mesa Drivers Choose BDM Collision
We combine expert craftsmanship, premium materials, and outstanding customer care to deliver collision repairs you can trust.
OEM-Quality Repairs
We follow OEM repair procedures to restore your vehicle to pre-accident condition.
Experienced Technicians
Our skilled team has years of hands-on experience and a passion for precision.
Honest & Transparent
We provide clear estimates and keep you informed every step of the way.
We don't just repair vehicles -
we restore confidence on the road
Insurance Claim Support
We work directly with your insurance company to make the process simple and stress-free
Fast Turnaround
We respect your time and get you back on the road as quickly as possible.
Local & Trusted
Proudly serving Mesa and the East Valley with quality repairs and reliable service.
HAVE QUESTIONS
ABOUT YOUR CLAIM?
WE"RE HERE TO HELP
Whether you've already filed a claim or are just starting the process, our team is here to help explain your options and guide your through the repair process.
Frequently Asked Questions
FAQs
A self-pay estimate is not the same as an insurance claim estimate. Insurance claims require specific documentation, photo check-in, a full teardown for hidden damage, and direct billing for supplements. Giving an out-of-pocket estimate to your insurer won't cover everything — and you could end up paying the difference. Let us file directly.
Not necessarily. We actively fight for OEM (Original Equipment Manufacturer) parts on your behalf. Depending on your policy and vehicle age, you may be entitled to factory parts. We document and argue this case so you don't have to.
No. Once we perform a full teardown, any additional damage we uncover is documented and billed directly to your insurance company as a supplement claim. You're not on the hook for hidden damage discovered during a proper repair — we handle the negotiation.
In most cases, yes — if you have rental and towing coverage in your policy. We bill those fees directly to your insurer so you're not fronting the costs. If your policy doesn't include it, we'll tell you upfront so there are no surprises.
That's what we're here for. We follow up, document delays, and escalate when necessary. Unreasonable delays in claim processing can be a violation of Arizona's fair claims laws. We advocate aggressively so your repair moves forward — and we keep you updated every step of the way.
Yes — significantly. When the accident is the other driver's fault, their liability insurance is responsible for 100% of your costs: repairs, towing, AND your rental car for the full duration of your repair. You pay nothing out of pocket and owe no deductible.
Best part: We coordinate everything right from our shop. When you drop your vehicle off, we can have a rental car company meet you here. You drop off your car, get into your rental, and go. When repairs are done, same thing in reverse — drop the rental here, pick up your car. One location. No double trips. No hassle.We strongly recommend against it. Filing through your own insurance when the other party is at fault can actually slow the process down, and may affect your rates even though you did nothing wrong. You'd also be responsible for your own deductible upfront — then have to wait to be reimbursed.
The better path: let us file directly against the at-fault driver's insurance. We manage the entire claim — paperwork, supplements, rental coordination, tow billing — all without it touching your policy. Faster process, no deductible, zero impact to your rates. That's the way to go.No — this is a common myth. Under Arizona law, you are not required to get multiple estimates. You have the right to choose any licensed shop. The insurance company cannot force you to get competing bids. Bring your claim to us and we'll handle it from there.
BDM Collision, Paint & Body
Contact Us
© 2026 by BDM Collision. All Rights Reserved.